Our Personal Service Standards
Client – Agent Relationships
At the beginning of my client relationship, we will explain my client-agent obligations, noting the responsibilities of all parties.
Structuring the Offering
We will advise my clients on the most advantageous way to offer their home or cottage for sale, reflecting varying terms and conditions of sale. This “structuring” may include a conventional sales approach, mortgage takeover or assumption, second mortgage purchase, lease purchase or other methods of sale.
Maximum Market Exposure
Our client’s property shall be fully exposed to the largest number of potential buyers possible. Normal marketing channels shall include all personnel in our offices, local co-operating offices, Royal LePage and my personal websites as well as MLS.ca, newspaper advertising, open houses and other appropriate marketing media.
Preparing the Home
We will advise my clients on how to prepare their home to show it in the most positive manner. I will not gloss over minor or more significant physical defects and will make recommendations as to how they may be corrected.
Appointments and Negotiations
We will ensure that all negotiations by interested parties and other agents are co-ordinated through us.
Information on Current Market
We shall advise our clients weekly on buyer activity and interest, local market conditions and other factors that may affect the sale of their property. We will provide an updated Market Value Analysis, as warranted by increased or decreased market activity.
Qualified Listings
We recognize that only a “qualified listing” provides my clients with the basis for the most comprehensive and effective marketing plan possible. This can be defined as a property listed with the following:
Complete and accurate details
- Well motivated clients
- Competitive price by a market analysis
- A term sufficient to market the home
Overpriced Homes
We will advise my clients that we cannot properly represent nor professionally service listings that are overpriced, as I must be able to substantiate and defend our client’s “best price”.
The Marketing and Closing Process
We will explain to our clients every step in the marketing and closing process, including the amount of deposit money that should be secured and what terms and contingencies may be considered unreasonable.
Communication
We will establish consistent communication with our clients, either in person, on the telephone or via e-mail, and will commit all understandings to writing. We will advise on prospective buyer reaction and the merits of all offers.
Special Relocation Assistance
We will provide my clients with special relocation assistance if moving out of the area. We shall endeavour to connect our clients with a recommended Royal LePage agent in their new area who specializes in the market and type of property they are relocating to.
Please call us at your convenience if you have further questions:
705.645.5257 (office)
705.641.9711 (cell)
rphilp@muskoka.com (email)
Robert + Mary Jane Philp | ROYAL LEPAGE LAKES OF MUSKOKA | Bracebridge
